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Make My Trip Gurugram Haryana India - REFUND OF INDIGO FLIGHT NOT RECEIVED FROM MAKE MY TRIP

Geetanjali D filed complaint against Make My Trip Gurugram Haryana India on Dec 15, 2020

As per my conversation with Indigo customer service, the refund is of amount **** for PNR UG*FYV which was in credit shell and is cancelled by Indigo and being refunded by Indigo to Make my trip.
Make my trip, better be careful of the words used by you. In all mail communication you have mentioned that I, the customer has cancelled which is absolutely wrong.
May I know where is the rest amount of, ****?? Make my trip email says a refund of just Rs**. Indigo has confirmed that have given you ****. Where is my money??
Please answer soon.
Its been months and many many email followups, make my trip does not reply at all. Thier app and website have a automated chat reply which is useless, there is no option to talk to customer care!! My MONEY IS NOT BEING REFUNDED. PLEASE HELP

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Make My Trip Gurugram Haryana India

69

Total Complaints

35

Total Resolved

50.72%

Consumer Satisfaction

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