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Mathew Thattil filed complaint against Make My Trip Gurugram Haryana India on Oct 4, 2025
Booked an Air India flight for Mother and Me for **/**/** morning at *.** am from Mumbai to Cochin. The same was cancelled by Air India and option given to book on an earlier flight at *.** am. Since my Mother is **+ years with major health issues, wanted to cancel the same as we will not be able to reach so early for the flight. Make my trip is treating it as a regular cancellation and charging us half the amount as penalty due to no fault of ours. Their Calling nos ***********/**** does not have an option to speak to a phone representative and throws us out. No email to register complaints anywhere on the website. Very pathetic service and customer service.
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
69
Total Complaints
35
Total Resolved
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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