Toothsi - Refund not received

I had purchased a dental aligner treatment/service from Toothsi and subsequently requested a cancellation and refund. Toothsi acknowledged my refund request and assured me it would be processed, but it has now been ** days since the request was made, and the refund amount has still not been credited.

I paid for this service through a personal loan, and my first EMI installment is due on *st August. Since the refund has not been processed, I am now at risk of having to pay an installment out of pocket for a service I cancelled, which is a direct financial burden caused entirely by Toothsi's delay.

I have followed up with Toothsi's customer support multiple times via email but have received only verbal assurances with no specific date or resolution. Despite repeated requests for written confirmation of the refund date and transaction/UTR number, I have not received any concrete response.

Toothsi's own cancellation policy states refunds are to be processed within ** business days, which they have already exceeded in my case.

This delay has caused me significant mental stress, especially given my current health condition, and financial risk as my loan repayment deadline approaches. I am requesting immediate processing of my full refund along with written confirmation of the transaction details.