Myntra - Refund not received

I have ordered two items from Myntra of *** and *** Rs respectively on **th March. They delivered the items and I did not like them. So I returned them. They took my parcel on **th March. I have received a refund for one item that is *** but not for the second item. I called them many times every time they said that they have transferred the refund call your bank support. I called my bank to tell them the reference number but they are saying that they did not receive any amount from this number. I called and told the Myntra this thing and in spite of helping me again, they are suggesting call your bank. I want my money back.