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Flo Matress - Refund not received

Shaista pirani filed complaint against Flo Matress on Nov 15, 2024

We received poor quality mattress which looked old also started giving me back pain. Raised return request on **-**-** however we have not received refund till date.. Everytime we follow up there is no response. Customer care states refund is processed and will take *-* days for * months now… this is complete mental harassment which company is doing…i need my refund and compensation against all the harassment we have been through in my pregnancy



Flo Anti-Gravity™️ Latex Mattress * inch - Default / ** inch x ** inch x * inch (King) **

Date of purchase- **-**-****
Under warranty- Yes
Order no- #**********FLOPESO
Complaint no- RET*****

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Flo Matress

9

Total Complaints

5

Total Resolved

55.56%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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