Flo Matress - Refund not received
Shaista pirani filed complaint against Flo Matress on Nov 15, 2024
We received poor quality mattress which looked old also started giving me back pain. Raised return request on **-**-** however we have not received refund till date.. Everytime we follow up there is no response. Customer care states refund is processed and will take *-* days for * months now… this is complete mental harassment which company is doing…i need my refund and compensation against all the harassment we have been through in my pregnancy
Flo Anti-Gravity™️ Latex Mattress * inch - Default / ** inch x ** inch x * inch (King) **
Date of purchase- **-**-****
Under warranty- Yes
Order no- #**********FLOPESO
Complaint no- RET*****
Thousands of customers like you have trusted Voxya to resolve their issues

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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