Make My Trip - Refund not received

In the month of February, I had booked a package trip for Kashmir. After * days from the day I booked the package, there was Pulmava attack in which we had a fear of travelling and called the travel agent to cancel the package and refund the money. Unfortunately, they denied the request and informed since the attack was very recent and booking is for the month of April if In the case there is still a war going on we will cancel and refund. Now we called them and informed about the recent attack where the * yr boy was shot when they came for vacation and I would like to cancel and want the refund. They are denying for the refund and disconnecting the call. Request you to please help us to get our refund as it's not a small amount. Also, I had sent email in the month of Feb to request to respond about safety and how is the action taken no response from them till now. At least I expect **-**% of refund as it was my hard work money which I had saved from years. Booking I'd is NL*************