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The indus valley - Refund not received

Chandrasekhar Manchikalapudi filed complaint against The indus valley on Aug 14, 2023

I have an order from Indus valley website using UPI. After few days I have received a wrong product. I called to the company and asked to return the item and followed the steps instructed by the support executive. After successfully placing the return request, the item was picked from me. It says on the website that refund will be done within * week but it's been * weeks and not received the refund yet. I tried calling customer care but it's either not connecting or automated voice saying "The company is closed for today"

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

The indus valley

12

Total Complaints

8

Total Resolved

66.67%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

- Abhijit Dhote

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

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