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Mochi - Refund not received

Swastika Premanandh filed complaint against Mochi on Feb 5, 2023

I placed a return request for a product I ordered, no delivery person showed up for the pickup. I contacted customer care and they instructed me to deposit the product in the nearby showroom. After this, delivery personnel came to pick up the product and canceled pick up every time they came and delivery personnel is still knocking on my door for a return. The product was sent to the warehouse I placed the order on Aug **** and I still didn't get my refund.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Mochi

11

Total Complaints

10

Total Resolved

90.91%

Consumer Satisfaction

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- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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