Savana by Urbanic - Refund not received

Anushka Mishra filed complaint against Savana by Urbanic on Sep 5, 2025

Refund not received for cancelled order – Savana

Complaint Details:
I placed an order with Savana (Order ID: S*********************). The order was cancelled, and Savana confirmed via whatsapp that a refund of ₹**** was initiated on September *, ****.

However, the refund has not been credited to my bank account. When I contacted my bank, they informed me that no such transaction has been received.

I tried to reach the Customer support on Savana but that is an auto-generated model and is not solution-driven.

This shows negligence and lack of proper support, causing me financial and mental stress.

I need you to help me with this.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Savana by Urbanic

Total Complaints

Total Resolved

75.38%

Consumer Satisfaction

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Thousands of customers like you have trusted Voxya to resolve their issues

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

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My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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