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Airasia Airline - Refund not received

Shruti nair filed complaint against Airasia Airline on Mar 5, 2021

My ticket to kochi was booked for feb ****.Due to some reasons i had to cancel my ticket and as soon i did that i got a message of the amount i am going to get back as refund. * - ** workings days were given for the refund to get credited byt it is almost * months now.and whenever i raise a complaint through email or by calling them i just get the same reply that is to wait for another * days. May be the amount is not a big issue for them but for me the amount matters. I need help as they are doing the same thing with my brother who also booked the entire familys ticket and had to cancel it.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Airasia Airline

17

Total Complaints

10

Total Resolved

58.82%

Consumer Satisfaction

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