Shopclues.com - Refund not providing

Order Number: *********
Return Number: *******
Product: Sukun Mens Tan Slip on Casual Shoes,
Reason: Quality
Customer Preference: Refund
Customer Comments:
not a good quality at all.
We would like to inform you that the Refund for your order ********* for Sukun Mens Tan Slip on Casual Shoes( and * more items) has been processed.

Please find the details below –

Refund Mode Payment Mode
Refund Mode Payment Gateway
Total Refund ***.**
ShopClues Refund ID ********
Expected Date of Refund to show in your Account **/**/**
Refund Status Processed
with reference to the above statement: I told you earlier that i have not paid the amount through any credit card.I only use debit card of HDFC bank.How could you say that I have made the payment through credit card. Sir literally speaking by your such statements you made your customers unfaithful to you.
please try to do something as early as possible.And I am not able to show my bank's statement.If i start showing statement of my bank and doing such hectic stuffs then why we should order from the shop clues.
SIR even after couple of days they didnt send me any mail. They are the liars and cheaters.