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Shalini K filed complaint against Myntra on May 19, 2024
I purchased ** bottles of Vaseline Original Pure Skin Jelly ** g Size: **-** ML from Myntra on **May **** worth Rs *** with Order ID # ******* **************
On receiving the delivery on **May ****, I found that the bottles are more than half empty, spilled and seems not genuine vaseline. So I requested Myntra immediately to replace the product or take it back and refund Rs***. The Myntra executive then informed me that tickets are created for same and can expect resolution by ** May.
On **May****, I got messages that pick up is arranged for * bottles alone. Then I checked with Myntra on why **th bottle is not picked and the service executive Pooja didn't give me clarity here despite making me wait more than *.*hr in chat. Consequently return guy said he cant even take the * bottles as it is looking spilled and damaged. I explained him return was requested as the product is damaged.
My request is to return and refund all ** bottles. So I requested him politely to refrain from taking any, then he argued, refused to go and created an unpleasant situation in front of my apartment.
Requesting to help me in getting complete refund of Rs *** for this order.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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