Lybrate India Private Limited - Refund not issued
Nandeep kaushal filed complaint against Lybrate India Private Limited on Dec 27, 2019
I used lybrate app to seek medical help. The doctor was responsive till i was asking about fee and payment details. Once i made the payment of ****, the doctor stopped replying. I registered complaint to lybrate, after many emails, they told me they issued an refund ** days back. But now they are saying go talk to ur bank, we have issued the refund and refusing to share any details of the refund.
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