PVR - Refund Not Initiated for Cancelled Movie Tickets PVR GT World Mall I received a text message and a c

Shaireen Khan filed complaint against PVR on Jun 24, 2024

On May **th, I received a text message and a call informing me that the show had been cancelled and that I would receive the refund within * working days. However, it has now been over a month, and I have yet to receive the refund. Despite making several calls and msgs, I have not received satisfactory response. Sometimes they tell we are unable to get your booking ID, contact number and so many excuses. I have Screenshot of my ticket, Message from the mall regarding the cancellation, My billing details
WhatsApp message after I sent the details.

Here are the details of my booking:
Movie: Srikanth (Hindi, *D)
Date & Time: Saturday, May **, **:** PM
Venue: PVR: GT World Mall, Magadi Road
Booking ID: T*AAFFZ
Seats: SCREEN-*, RE-A**, A**

Additionally, I had also booked the following Food & Beverages:

Combo * (Salted): Salted Popcorn **g + Pepsi ***ml
Garden Fresh Vegetable Pizza **cm

Total of amount Rs.****.**.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

PVR

Total Complaints

Total Resolved

77.78%

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