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Happyeasego - Refund not initiated even after 90 days

Sakshi Verma filed complaint against Happyeasego on Nov 8, 2021

Go air airline cancelled my flight on *th august and Refunded money back to happyeasygo on **th , as per the happy easy go policy it takes only ** hours to process it back to the customer or max between **-** after receiving it from airline, but for me its been ** days completed yesterday its not still initiated. I have been chasing them everyday via emails , phone calls and even through twitter, every time they say we have escalated this issue on Priority but still they dont do anything except false promises.
please help me, I am attaching screenshot of airline refunded to happyeasygo..

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Happyeasego

14

Total Complaints

5

Total Resolved

35.71%

Consumer Satisfaction

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