Air Asia - Refund not given
Anand Suresh filed complaint against Air Asia on Dec 18, 2024
I had done payment for extra luggage ( for my booking ZFNJQX from Kochi to Bangkok ) and the amount got debited from my account. But Air Asia people told me it's not reflected in their account. Later on i contacted them several times through their chat bot and they told me i should make payment again or else i will be denied boarding. They guarenteed me that they will refund me the double payment the very next day. And i did payment. Now it has been more than * weeks and i didnt get any refund yet. When asked with their chat support, they are keeping on telling that their team is working on it.
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