Razorpay - Refund not given
Ankish Kumar filed complaint against Razorpay on Apr 26, 2022
As per the Indian Company Law, a company must provide a physical address for registration, and should showcase on business transactions and online presence as per Sections ** of the Indian Companies Act, **** lay it down clearly.
But the merchant https://genuinekeys.in/contact-us/ does not have any such addresses showcased on their website at the time of transaction, and the same was highlighted to Razorpay how come they approved the merchants account w/o such validations. Even today they have not shown any such contacts on their website.
They are selling the fake keys, which do not activate on window **. Razorpay confirmed that If I initiate a dispute you will make refunds.
“As conveyed in the previous mail, we request you to file a complaint with your issuing bank and escalate the issue. Once you have raised a complaint, your bank will contact us regarding the same and after an internal investigation, we will check with the team and will provide you the refund amount. That said, we would like to inform you that we have taken necessary action on the merchant account and we thank you for bringing this to our attention.Thank you for understanding.
Regards,Lennipriya Team Razorpay”
Dispute is raised * times, but razorpay never processed the refund. Currently also the dispute is under investigation.
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