Idea Broadband - Refund Money

Account Number - ************

I wanted to terminate my account on **-May-**** so i called Idea Customer Care to terminate my account but they asked me to pay May bill after that they can register my termination request and they had said if you don't use your internet in May then only used services amount will be deducted and all the remaining amount will be refunded to you after * months by cheque (you can hear my recording of idea customer care). So i paid the bill of May and raised the request for Account termination on **-May-**** and my request was closed on **-May-**** then how my June bill had generated and all my credit(remaining) amount adjusted in June bill?

Account should be terminated on **-May-**** and June bill should not be generated and all the credit(remaining) amounts should be refunded to me. This should be the process. I don't know why they hadn't terminated my account on **-may-**** instead they had terminated my account on **-June-****. I don't know why they took so many days(around * month) to terminate my account. I haven't used your internet either in May as well as in June as i was thinking my account has been terminated.

I am very disappointed that they took long time(* month) to terminate my account, the reason could be anything either it is technical fault or bad services but eventually it's IDEA fault not mine and the remaining amount should be refunded to me.

I called and mailed Idea customer care since long but i didn't receive any positive feedback so eventually i have to different path to deal with this issue.

I will suggest that stop harassing customers and do the job properly as customer wants.