12bet - Refund INR

I had made ***** deposit on **th May which has been delivered to the receipent/account holder which was mentioned on their website. since then they are telling me that they have not received the amount in their account. i had provided UPI Payment making Video, my bank statement justifying that ***** has been deducted from my account. My bank has also confirmed me that amount has been deducted from my bank account and delivered. I also tried for chanrgeback which my bank has rejected because ***** has already devered