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Punjab National Bank - refund initiated by amazon but not reflecting in my bank account

Shubham gupta filed complaint against Punjab National Bank on Mar 3, 2021

Name-Shubham Gupta
A/C-****************
i have done a transaction of ****.** on **/**/**,through amazon but it was cancelled by amazon and immediately they initiated the refund of ****.** and after * days i received a mail from amazon that they successfully transferred the refund amount in your original payment mode that was my pnb debit card linked to above mentioned account number, but i have not received my refund amount in my account, then i called amazon they have given me a refund reference number and they told they had successfully transferred the amount and told its ur bank fault for delay in refund i am providing screenshot of refund reference number, please check the whole issue so that my refund should reflect in my account

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Punjab National Bank

28

Total Complaints

9

Total Resolved

32.14%

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