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Snefin Mathew filed complaint against Mi.com on Oct 23, 2019
I had purchased Redmi k** pro on exchange offer from Mi.com but due to non acceptability of exchange product my order got automatically cancelled. Further, when i approached the Mi customer care, they informed that the refund will be processed once the product reach warehouse which would take approx. * working days.
The product was cancelled on *th oct., **** and today its **rd oct. ****. They adviced me to wait till **st oct. max to max but today after trying to contact them for more than * hour i got to know that my refund proceedure has not yet started.
Each time i am trying to reach them through there customer service, there IVR system ask me to wait for their escalation team to reach you. But i have tried * times and waited for * days, I haven't received any update or followups from their esteemed customer service team.
I am tried of reaching them, thats why i am writing to you.
Kindly help me with this regards.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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