Loading...
Yash Sanghvi filed complaint against Flipkart on Nov 20, 2019
I purchased Nubia Redmagic *s (*/***GB) from flipkart on **-**-**** for **,*** and it was delivered on **-**-**** . On **-**-**** i reported about the issues with my device to flipkart and a refund request was initiated. issues were as follows-
*. Device overheating(thermals reaching **C)
*. Screen flickering
*. speaker volume fluctuating
*. software issues with the device
after reporting, i was told to wait for **hrs and assured that flipkart team will contact me and then they will act accordingly. i received no communication whatsoever and my request was rejected on *-**-**** without my knowledge and it showed issue resolved.. So i went ahead and requested replacement and explained my issue again to flipkart on *-**-**** and initiated a replacement request. A technician visit was arranged on for the same day. I explained my issue to the technician who in return kept suggesting me to visit service center and told me that replacement cannot be filed. On *-**-** i received notification regarding rejection of my return based on feedback of the technician ie"issue resolved by troubleshooting, but customer not satisfied . Afterwards, I've placed replacement request for * more times and flipkart arranges a technician visit but the tecnician does not come and my replacement gets rejected without any reason. As suggested by technician, i did visit service center on *-**-** and i was told to get my device replaced and hardware repairs are needed.
after repeatedly requesting for replacement, flipkart raised this issue to returns team. The return team promised me to get my device replaced or even return but they asked me to get the proof of visiting the service center viz a job sheet. I was able to get them to converse with the concerned person from the nubia service center i visited and he also, explained the issue to the return team. But flipkart kept pushing me to get a written recommendation from nubia service center for replacement. as requested, i sent a copy of jobsheet of service which i took at nubia service center, chennai but now, i haven't been any further updates from flipkart.
i feel i have been fooled, cheated and pushed to visit service center for repairs instead of replacement even though thier policy suggest ** days replacement policy on electronincs
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Despite repeated complaints and escalation attempts, neither Opposite Party has accepted responsibility for resolving the grievance. Flipkart has repeatedly directed the Complainant to contact Godrej, whereas Godrej...
Red tape ka shoes tha * number small tha mere or exchanges mein * number se jayada nhi tha or main return karna chahta hun but ek problem hai jis number se Mera flipkart account login hai vo number band ho gaya hai ...
Return policy was valid till **th i tried to return my product on **st but flipkart is cancelling my return and then they blocked my account , they sent me a completely wrong product and now i lost my money
Ordered pedigree dog food gravy on **th of May and delivery scheduled for ** nd, postponed to **th. Product delivered was cat food. Flipkart now refusing to return and refund citing return period expires on **th whe...
Delivery boy called asked for otp said he will deliver within hour said he was and taken my number but didn't call day gone