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mivi collar neck band - Received defective product and they refuse to refund even after sending the product back

Kishore Logu filed complaint against mivi collar neck band on Oct 26, 2020

Ordered mivi headphones on *rd Oct, received on *th Oct. One side was not working. So sent a mail requesting a refund and they replied on **th Oct saying product must be sent within * days after delivery. Some how sent the defective product now they are repairing it Instead of replacing / refunding amount. Customer care is useless since they'll do exactly opposite of what we want. Tried calling customer care explaining the issue. But still they are treating the issue as a repair and not as replacement / refund.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

mivi collar neck band

5

Total Complaints

2

Total Resolved

40.00%

Consumer Satisfaction

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