Flipkart - Received 8 5 months used phone instead of new

I have ordered one mobile phone "MI A*" from Flipkart on *nd Sep ****. (Amount *****)

Order number: OD******************

I got an used product.

• Mobile box is not shield pack.
• Charger and mobile contains **-** scratches.
• Mobile phone is laminated with gorila glass as well as Front camera of mobile phone is dusty.
• Contains oil on the body of the phone.
• Not found any warranty card and assessor in the mobile box.
• Even box has many scratches.
• Seller sticks the bar-codes and all sticker on box again.

I was going to the MI service center for tracking the mobile by its IMEI number. Fortunately, they told me that this mobile phone was activated in the ** Jan ****. You delivered that old phone as a new one on *th Sep ****.

I continuously try to contact Flipkart, from *th Sep **** but there is *% progress on my refund. They always extend my refund date period. Today is **th Oct ****.

I got one mail from Flipkart on *th Sep ****, that we need your permission to file a FIR against the seller and revert on this mail. Within in ** min I revert back to then with my permission to file FIR against seller.

I have file two complains against the product “MI A* Mobile Phone” which I received by Flipkart. I have got used product (*.* month used phone) and I have also, mailed them all details. But every time you extend the date of solution.

Order Date: *th Sep ****
Delivery Date: *th Sep ****
First refund request creation date: *th Sep ****
First refund request cancellation date: **th Sep **** (Cancelled by your CS executive during phone call)
Second refund request creation date: **th Sep **** (CS executive told me to create new one)
Second refund request cancellation date: **th Sep ****

Reason behind the cancellation of *st refund request is, Flipkart CS told me I have selected wrong reason for request. He cancelled my request during a phone call on **th Sep ****. I call Flipkart every day for my request result but they did not tell me that my reason was wrong. Suddenly, on **th Sep CS told about that and he cancelled my request from his side. And told me to create new one.

Reason behind the cancellation of *nd refund request is, Flipkart CS told me I have selected wrong reason for request. Then I told him back don’t lie and check again in your system, then he told me you are right your request is correct and he will forward my issue to backend team, all this thing done on ** Sep ****.

The date extend period by Flipkart :
They provide the solution of every problem in ** hours.
*. Complained on *th Sep ****
*. Date given by Flipkart: *th Sep ****
*. Got request for extend ** hours more: *th Sep ****
*. Date given by Flipkart: **th Sep ****
*. Got request for extend ** hours more: **th Sep ****
*. Date given by Flipkart: **th Sep ****
*. Got request for extend ** hours more: **th Sep ****
*. Closed my request on **th Sep ****
*. Wait more till ** Sep ****
**. Wait more till ** Sep ****
**. Wait more till ** Sep ****

As well as, I got a call from Flipkart on **th Sep **** from unknown number, he told me that Flipkart wish master pickup product from my home in * days (** Sep ****). And next day On ** Sep ****, I got a mail of related to cancellation of request. How this can be possible?

Also, when I call on the toll-free number of Flipkart on **th Sep ****, then they told me I got my refund till **th Sep ****. But I got mail on **th Sep **** that my request was cancelled.

I have attached mobile photos in PDF. So, you can check the quality of your product.

Now, flipkart doesn't respond to my any message, call and mails. Last on ** Sep ****, got a mail related to my refund request, and that is "We got an info from Delivery agency that box was shield."

Flipkart doesn't provide open delivery for this kind of items. So, how can delivery agency confirmed that box is shield pack?. But still I got above mail

I have all mails, messages, chats and call recordings which I have make to Flipkart. The biggest proof: MI Service Center gives me the Activation date (**-Jan-****) of that mobile by its IMEI number. Also, I have told this to Flipkart as well.

I have gone through consumer court as well but one branch was asking to pay ***** for file a case. And they don't provide guarantee that we will win the case.

Seller details:

Name: SHRI SHYAM MOBILE & ACCESSORIES

Address: ****, *ND FLOOR, GALI NO *, CHRISTIAN COLONY, KAROL BAGH, ****, *ND FLOOR, GALI NO *, CHRISTIAN COLONY, KAROL BAGH, NEW DELHI - ******.

GST Number: **BADPK****N*ZO