Flipkart - Realme xt smartphone faulty pieces given again and again

Order ID: OD******************

I had ordered Realme xt on **th sept ****. The order got delivered on *nd October.

The smartphone had camera issues and hence I put a replacement request.

The technician was suppose to visit on the other day but he put up a fake message that he visited my house and smartphone was not having any issue.

After that I had put a return request again on *rd October but I haven't received any updates after that

I received a replacement product which is again having issues.

The touchscreen is not working sometimes also the phone has lagging issues.

Also the Sim card * got disconnected twice automatically.

The troubleshooting steps provided by the expert did not work.

This is quite frustrating as the problems keep on relating. This happened for the older product as well as the replaced product.

I had called flipkart team and they told me to do the troubleshooting steps again and a return request won't to logged until the steps are performed and when I told them to transfer the call to senior they put the call on hold for ** mins and no one answered after that. The persons name was Preeti. This is quite disappointing service from Flip kart extremely annoying service why should I do the troubleshooting steps again if the issue is observed after doing the same.

Now my return period is over I have been told I wont get a replacement I will only get a refund.

This is annoying service from flipkart.