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Excitel broadband connection - Provider is saying I will not come to home to change the box and not going to refund

Kamal Sharma filed complaint against Excitel broadband connection on Jan 8, 2024

I called the service provider to change the router box as it is not working properly then they used to tell me first recharge it then only I can change the box but till now they haven't change the router and I continuously call then and today they said that they will not come and not going to refund as well. I want my refund of **** and my loss of work as well due to shut router.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Excitel broadband connection

2

Total Complaints

1

Total Resolved

50.00%

Consumer Satisfaction

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- Mohd Abdulrahim

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

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I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

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