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Avenue Supermarts Ltd (dmart) - Product Refund not received

Amar Rajure filed complaint against Avenue Supermarts Ltd (dmart) on Aug 19, 2023

We have placed an order on Dmart Ready online Portal for Household items. Out of which, * Products worth Rs. ***/- were missing at the time of delivery. We have logged a complaint with D-mart Ready for remaining product delivery but evern after **-** days they didnt delivered it stating the products are not available. finally we asked for refund & shared our UPI ID for refund. After * days only received refund of Rs. **/- Delivery fees. The actual product refund is still pending. When asking about expected resolution; they are not sure about it.
Dmart Order No.: ********* dt. **.**.****
D-Mart Complaint ID: *******
Missing Item details:
Soundlogic HD Wireless Headphone Rs. ***/-
Milton Pet Bottles (set of *) Rs. ***/-
Delivery: Rs. **/-
Total Refund Expected: Rs. ***/-
Actual Refund Received: Rs. **/-
Refund Pending: Rs. ***/-
Reason for complaint: False Commitments, Fake Promises, Harrassment

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Avenue Supermarts Ltd (dmart)

5

Total Complaints

2

Total Resolved

40.00%

Consumer Satisfaction

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