Paytm Mall - Product not received even after 11days,product expected delivery was 15th october 2018 till now it i

I had order a washing machine via Model Number-LG-*kg semi automatic Top Load washing machine(P****N*FA,Dark Blue) from paytm mall on **th oct and its shipment date was **th oct and expected delivery date was **th oct than i had registered a complain on paytm regarding status of tracking on **th and **th oct (Complain Number: ********) than paytm executive told me that my delivery is delay due to partner end and they will delivered my product as soon as possible but after making continous call on paytm i got an update that my product will shipped on **th oct and got delivery on **th october than again i had called paytm on **th oct because my product was still undelivered at that time than paytm executive disconnect the call after waiting for **-**mins on call by saying that his senior advisor is busy in another calls and after that call my product is showing out for delivery on paytm mall but till now i have not received my product and its showing out from delivery from **th october.