Quikr.com - Product not delivered within the given time

To
The Concerned Person

This is on regards to the second hand product which i ordered through Quikr with Ad id ********* for which a payment of **** has been made before the delivery on Jan ** ****.

So i was expecting the product to be delivered with *-* working days as shown in the app (**th Jan ****) as well as their policy states too since it is intra city delivery but it was not delivered even the order is not picked up from the seller's place.

On contacting with the customer support number which was provided *********** an automatic IVR states that within * hours a delivery executive will call back. But they call back at the end of their day and they will provide an update on the next day. So i would expect Quikr would call me on their behalf to update me on the situation or when i could expect the delivery. Instead i again need to call their IVR number and they would again call at the end of their day and will provide update on the next day.

Above is the scenario for the last * days. I am new to Hyderabad i have rented a room here and for living, water is one of the prior thing which is needed on day to day basis.

I donot need to be aware what challenges Quikr is facing on delivering the product. I am just a consumer and would expect my product to be delivered on time. *-* days delay is fine. But this is the case for drinking water. No delay would be entertained here.

This is a case for complete harassment i would expect compensation on quikr's behalf and strict actions need to be taken so that no consumer face such issue like me.

Regards,
Ayan Pal