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Tirupathi Madaka filed complaint against Flipkart on Oct 27, 2021
*. I have ordered for iPhone ** mini vide order ID "OD******************".
*. The product was delivered on ** Oct **. However, the item seal was found to be tampered. Therefore, I have placed a request for replacement along with images vide return ID No ********************. But the same was rejected by the seller telling me to contact the brand. How can brand be responsible for the product with a tampered seal? I have not purchased the product directly from the brand. Its the responsibility of the seller to check the seal before delivering it to the customer. And Flipkart is responsible to take necessary actions against such sellers. Its clear evident by the images shared that the seal is tampered. Therefore, My request for replacement can not be rejected without proper reason. I also took a video during the delivery.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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