Eureka Forbes Ltd - Product bought on the basis of wrong information provided by sales person

I am writing to formally lodge a complaint regarding the Aquaguard Select Water Softener AWS C**** purchased from Eureka Forbes Ltd on **-Jul-****. The product was sold to me under false size specifications provided by company’s salesperson, Mr. Sambhaji Gavali.

Details of the Issue:

At the time of purchase, I was told the size was ** x ** inches and it will fit without any discomfort in my bathroom. This information directly influenced my purchase decision.
The technician visited the place and required stand was ordered accordingly. But when the person came for installation with the stand, it was realized that the actual delivered product size is ** x ** inches, which does not fit in my bathroom.
Upon realizing the error, the salesperson falsely claimed that we had agreed to install it in the dry balcony — which is false. My bathroom pipeline does not connect to the dry balcony, and I never showed him that area during the home visit.

Complaint History:
I raised this issue on ** July **** (Complaint No. CM-******-********).

Since then, I have been receiving the same response: that the matter is “escalated” and they are “waiting for the CFT team’s reply.” till yesterday, I got call from Eureka Forbes saying they cannot refund the amount as per the policy and according to them the ticket will be closed, and it has been resolved. But there has been no solution provided to me.

Product Condition:
The product remains unopened and unused.

My Request:
Given that the purchase was made based on incorrect information provided by the company’s salesperson, I demand:
*. Full refund of the purchase amount.
*. Immediate removal of the product from my premises.

Impact:
This ongoing delay has caused me significant inconvenience, frustration, and mental distress.