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Mohammed Sadiq Shaikh filed complaint against The Belgian Waffle Co on Aug 14, 2025
On August **,**** I ordered a Kit Kat waffle from your Belapur sector ** store, priced at ₹***. Unfortunately, the product was of extremely poor quality — the stuffing was minimal, lacked flavour, and overall tasted very disappointing. This was far below the standard I expected, especially for the price paid.
When I raised my concern with your staff member, Mr. Dhananjay, I was told, “next time it will not happen.” While I appreciate the verbal assurance, it does not address the loss of money and the unpleasant experience I had this time.
I request either a full refund or an immediate replacement of the product to make up for this unsatisfactory service. If no action is taken, I will have no choice but to share this experience on public review platforms and escalate the matter to your higher management.
I trust you will treat this complaint with urgency and ensure such incidents do not happen again.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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