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Pepperfry furniture - Pepperfry stickers not delivered but status changed to Delivered

Swappnada Marghade filed complaint against Pepperfry furniture on Aug 5, 2024

This is Swappnada Marghade.

I had ordered

ITEM NAME Multicolour Pvc Vinyl Disney Cars Window Illusion Wall Sticker

ORDER ID *********

SKU DE*******-S-PM*****

------------------------------------------------

ITEM NAME Multicolour Pvc Vinyl Mcqueen Disney Cars Wall Sticker

ORDER ID *********

SKU DE*******-S-PM*****
------------------------------------------------

Delivered status was updated to Delivered on **th July but I did not received both the products.

I had raised complaint for that on **st July.

Service Interaction Number MA-******-****

Service Interaction Number CH-******-****

But the service representative had called up today and said that delivered status can't be updated without OTP and further they cannot help. I also wrote email to customer support of Pepperfry but got the same reply as above.

I did not received any call, any OTP or any products. Please investigate in this matter soon. I need full refund for the undelivered products. I am now frustrated with this kind of service from Pepperfry. This was my first buy from Pepperfry but looks like this should be the last one too.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Pepperfry furniture

58

Total Complaints

30

Total Resolved

51.72%

Consumer Satisfaction

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