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R S filed complaint against Pepperfry.com on Jun 27, 2018
I had ordered a table last night. Within half an hour, I had dropped an email requesting cancellation. Today, I had a chat with two of their customer executives. One of them was extremely rude to me. "You should have thought before purchasing...", "You should have read our policies". I requested a call with the manager and they told me that they don't have the authority to do that.
What kind of service is this?
And their cancellation policy makes no sense. I am not getting pleasure out of this situation either. I ordered something which I do not need. And I cancelled within minutes. And the delivery is days from now.
I see there are numerous complaints online regarding their cancellation policy.
Thanks for ensuring this would be my first and last interaction with you, pepper fry.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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