Pepperfry.com - Pepperfry Bad Service

So I have purchased from Pepperfry app on **th Mar ** Wall art by crafter worth Rs. **** - Hand printed floor lamp with gold base amount of Rs ***** and Elton blue arm chair worth of Rs.***** – Total value of Rs.***** from pepperfry and what I received - I complained saying the Elton blue arm chair by since this product does not look anything like what they claim it on their website – The chair cloth and chair is not worth for this amount which is claim it in web site - I am not able to return the product - On ** Mar ** I received the delivery and I raise the return request on ** Mar ** – I have received mail on **th Mar ** from Vandana Pillai stating that tried contacting you on your mobile number however could not get through will call again within the next ** Hrs and I can be reached on *** ******** – In-between I never received call from Vandana Pillai – I tried her number *** ******** on **th Mar ** between *pm to *pm number of times but without any success – Then I dropped the mail stating please arrange call – On **th and **th Mar ** again I dropped the to Vandana & Grivanceofficer to call back but there was no answer – In between when I cancelled my Elton blue arm chair I placed order for Foldable wall mounted study table amount of Rs ***** & Iconic chair in multicolour * qty worth of Rs ***** – Total value of Rs.***** - My intention was to cancel Elton blue arm chair and to replace with Iconic chair – On **th Mar ** I was so irate as there was no reply or call by Vandana & Grivanceofficer team I have cancelled my Foldable wall mounted study table and Iconic chair in multicolour – On same date **th Mar ** between ** to **.**am I have received call from Vandana Pillai just to understand why the rest of the order has been cancelled by me. I replied why there was no calls in between she has replied the case has been allocated to different manager – I tried to convey her the product is no worth – But finally no response the request has been closed – Need to check again and will share you the recorded calls.
On **th Mar **** I have contacted Pepperfry for the status of Elton blue arm chair and team has assured will received call with in next ** Hrs - Within a Hrs received mail from Mr Dinesh Kamble stating that I regret to inform you that we are unable to accept a return request for this purchase.
My question is for Pepperfry is why there was no calls between **th to **th Mar **??? Your business motto is only to earn money no service??? Their case managers don’t even bother calling ???? Why I have to bare cancellation fee of *.*% against Iconic chair and Foldable wall mounted study table??? As I said my intention was very clear so can replaced this blue arm chair with iconic chair.
My requirement – *) Accept return request for Elton blue arm chair as this chair is not worth it. *) Cancellation fee of *.*% against Iconic chair and Foldable wall mounted study table which is been recovered need to be reversed on my account.*) Total available amount of Rs.***** in my wallet need to be reversed in my account.
Regards,