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Zingoy.com - PAYU verified the payment But Zingoy Cancelled order stating payment not received

Subash KC filed complaint against Zingoy.com on Nov 21, 2022

I made a transection via PAYU with transaction id : *****************c*f**f* to merchant zingoy (www.zingoy.com) for their order id #******** which was cancelled stating ‘Payment not received' . Payu has confirmed me that payment was successful and so does my bank account . Payu tells me to enquiry zingoy for order or refund as transection was successfully processed . On other hand , zingoy support tells me payment not received and order ******** was cancelled . I need refund from Zimgoy as my order was cancelled inspite of successful transaction .

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Zingoy.com

5

Total Complaints

3

Total Resolved

60.00%

Consumer Satisfaction

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