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Vi - Payment made on oct but not reflecting till oct

Malvika Dhuria filed complaint against Vi on Oct 27, 2023

I made the payment of Rs ***.** on **th October **** morning but till EOD today i.e. **th October **** I am continuously receiving messages for payment due with last date **th October **** else late charges will be applied.
Why is this happening? And why I am getting continuous reminders to pay bill when it is already paid.
Bank has confirmed that the payment was made on **th Of this month and attached is the proof of payment. Where is the issue now?
This is actually harassing the customer mentally sending multiple messages to make the payment.
Please resolve this ASAP.
Customer care people are just bluffing saying wait for ** hours no action till date

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Vi

214

Total Complaints

173

Total Resolved

80.84%

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