Ola Brewers & Beverages Private Limited - Payment made but not credited

I paid ₹*** via my ICICI credit card on **aug** (ref : **********) to my ola account **********. The amount ₹*** was deducted from my credit card account and not reversed so far.

But, the amount is not credited to Ola money account till now(**aug**)

Sent email to care.nz@olacabs.com and no reply received so far.

I searched ola customer care in Google and called ola number **********, for the above payment dispute, hindi speaking boy asked me to re-forward following msg (MzAzODc*NjQzMjYw#**vS*SoP*DgFqOjRRzA*zoZHdE*aLHQ*aaq**SzGaSxGbeHY*EMK*txuVfMfpTlWZFiw*MxGK+**OoZJ*KD*eRek*HbZG*Px*Vopf*ePUjk=) to **********.

I told the msg is not readable and that msg recd from ***** *****.

Immdly, they started UPI transaction without my concurrence? how can they do it ?

Person was talking in hindi, he told me to type the pin **** and I cut the phone realising fraud.

I am getting reminders for payment, OLA system is not listening to client.

I dont know how can I get their official customer care number.

Regards
G selvanayagi
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