Wbsedcl - Payment issues in WBSEDCL
Ajoy Kumar Ghosh filed complaint against Wbsedcl on Sep 16, 2021
I am Ajoy Kumer Ghosh and a subscriber (Consumer Id - *********) of WBSEDCL. I have made the payment of ***** rupees for the current electricity bill on *nd September **** through Phonepe application using QR code. But the same information is not updated on the WBSEDCL site.
I have raised * complaints in WBSEDCL but all the tickets are closed without providing any resolution.
I have also enquired in Phonepe and HDFC and HDFC has confirmed that the transaction was successful. Following is the transaction details
HDFC
UPI-WBSEDCL-billdeskbqr.wbsedcl@hdfcbank-HDFC*******-************-Electricity bill
Phonepe UTR
T**********************
I called WBSEDCL customer care multiple times and also contacted the electric office but they are not able to confirm the payment.
Now since this payment is not validated from WBSEDCL end there is a risk that the connection might be cut by the electric office.
I request you to provide some visibility on this matter.
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