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Debasis Ghosh filed complaint against Byju on May 7, 2020
Dear Sir,
I have taken Byju learning app service for my daughter Debdutta Ghosh on Feb ****. As per agreement I have paid ***** initial payment and rest of the payment with **months EMI. First EMI **** got deducted on march * th. After that from ** march lockdown has been started and I have requested Byju on * April to not to deduct EMI for Apr and May. I have called them also and they have agreed verbally. Due to critical situation I have withdrawn all the amount from my account as my parents are very aged person. But they have triggered EMI on * Apr. EMI bounced and Rs *** has been deducted from my account. After that they have forced me to pay and called me **-** time in all my numbers registered with them. Finally * may they have again agreed with that they will wait till * Jun. They will start deducting EMI from * June and sent me email confirmation. I have agreed to pay interest for non payment of * EMI. But suddenly on * May again they deducted EMI. In this regard I would like to complain against Byju and refund my money back and would not continue any relationship with them. I will return back the things given by Byju. As of now I have given ***** + ******. Along with I need EMI bounce charges. Also note that from march end to * may they have block the tab and my daughter was unable to use it. They have unblock it on * may after when I have sent them that they have agreed to wait till * June.
I would like to request you to take necessary action on this issue and help me out.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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