Byju - Payment Issue
Debasis Ghosh filed complaint against Byju on May 7, 2020
Dear Sir,
I have taken Byju learning app service for my daughter Debdutta Ghosh on Feb ****. As per agreement I have paid ***** initial payment and rest of the payment with **months EMI. First EMI **** got deducted on march * th. After that from ** march lockdown has been started and I have requested Byju on * April to not to deduct EMI for Apr and May. I have called them also and they have agreed verbally. Due to critical situation I have withdrawn all the amount from my account as my parents are very aged person. But they have triggered EMI on * Apr. EMI bounced and Rs *** has been deducted from my account. After that they have forced me to pay and called me **-** time in all my numbers registered with them. Finally * may they have again agreed with that they will wait till * Jun. They will start deducting EMI from * June and sent me email confirmation. I have agreed to pay interest for non payment of * EMI. But suddenly on * May again they deducted EMI. In this regard I would like to complain against Byju and refund my money back and would not continue any relationship with them. I will return back the things given by Byju. As of now I have given ***** + ******. Along with I need EMI bounce charges. Also note that from march end to * may they have block the tab and my daughter was unable to use it. They have unblock it on * may after when I have sent them that they have agreed to wait till * June.
I would like to request you to take necessary action on this issue and help me out.
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