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Byju
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Byju?
If you are not satisfied with Byju, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from Byju
But before filing a complaint, you should
a. Contact the customer support of Byju first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Byju - EMI money not return Open
cancellations cancellations@byjus.com via t**pmycn*vs*.*w-*yrgleae.ind**.bnc.salesforce.com Jul **, ****, *:** PM to me Dear Parent We'd like to share a quick update on your refund request! *) We've received the product *) We've pr...
Sep 06, 2022 by Rohit Upadhyaya
Byju - Byju product expired early Closed
I purchased a byju plan for my son Utkarsh for std *-* in ****. At that time my son was in std * so the byju representative told us that she will give std* for free. My sons academic session is as below. Std* - ****-** Std*- ****-** Std*- *...
Sep 04, 2022 by RAM DIWAKAR KUMAR
Rohan Shet (rohan.shet@byjus.com) visited my home at **:**PM on July **, **** and wasn't leaving till I make the payment. So I made initial payment at **:** then he left. He assured it will be refunded if I cancel at any time. Once he left I ch...
Aug 09, 2022 by Sathish
Byju - Refund not received Open
One day byjus based on my activity on their website called me & asked for a meeting with education counsellor then he also told that of u don't like u can take ur own decision Next day, **St may ****, * academic counsellors came at my home, ...
Jul 12, 2022 by Sakshee shinde
Byju - Kit return email send but refund not initiated Closed
As discussed with representatives,if I confirm for kit return within ** days,my amount will be reversed,but after ** days I have requested for return kit & after ** day they don't proceed it for Kit return & amount refund....
Jun 24, 2022 by deepak kumar
Byju - There is no service or support from past inspite of our regular followup and complaints Closed
We are registered Byju for our son for Senior KG. That year they provided the material and the gadget. After that till now total *yrs there is no support or material or any service from them inspite of our regular followup calls and complaints...
Jun 10, 2022 by Kranthi akunuri
Byju - Package not delivered and money not refunded Closed
I have purchased cat cource from byjus in january but package is not delivered to my so i have cancelled my order but my money is not refunded to me till now...
Jun 04, 2022 by Atul sharma
Byju - Cancellation of the program Closed
Sir I have taken their program on ** April, ****. But for the cancellation of the program I have informed to Mr Navpreet (**********) on * May by phone. But they are not cancelling my program. I will loss ***** Rs. please help me. My contact nu...
May 22, 2022 by Gagandeep Singh Kheeva
Byju - Cancellation of LKG Course Closed
I requested for cancellation of LKG course for my Son within ** days of trial period through mail and customer care but there is no revert till now for the same. ...
May 18, 2022 by Paksha Kaushik
Byju - Refund From Customer Service Closed
I've been trying to reach customer service for the past day and a half, with no success. I'm extremely disappointed with the level of service I've received. My issue still isn't resolved and I haven't been able to speak to a single customer exe...
May 03, 2022 by Akashdeep
Byju - ByJus online course got deactivated even before agreed expiry of package Closed
I have enrolled to Byjus Tablet Learning Program for my daughter Shreya Kalel in Oct - ****. We purchased package for * years from **th to **th grade ICSE course from years **** to ****. As per terms and conditions stated by Sales person from ...
Apr 28, 2022 by Shankar Hanumant Kalel
Byju - Worst ever service and studies Closed
Byjus's counsellor mr. Srikant (Byju’s employee id: tnl[protected] had come to my home to convince us about the byju’s app learning program. I was not convinced. Then he told me that i can cancel the program at any point if it is not goo...
Apr 07, 2022 by Khwaja Sawquat
Byju - Not cancelling subscription Closed
Byjus not cancelling my subscription. I have informed then several time by email by customer care phn call. The not inform me the next process and not refund me Rs ****/- Now they started deducting EMI from my bank account....
Apr 06, 2022 by Projjwal Bandyopadhyay
Byju - My money is not refunded Closed
Firstly they offer us scholarship of ***** for * years. We accepted it so they demanded **** rupees as registration fees and we paid it.But due to some personal reasons we wanted to cancel all the further proceedings and asked for our money to ...
Apr 02, 2022 by Kajal sharma
Byju - Subscription not cancelled Closed
Dear Sir, we took a trial class for my Nephew on ** March, **** and Immediately cancelled the program. But since then you have been charging me approx.. Rs **** per month, every month till today (for ** months). I have been calling on the custo...
Mar 24, 2022 by Rhythm Johari
Byju - Cancellation of course Closed
Cancellation of our children courses...
Mar 14, 2022 by Ferozpatel Rajapatel Kachur
Byju - Refund not done Closed
I have purchased a Byju's Tablet learing program for my child but he was not willing to learn from tablet. as per byju's policy i have requested cancellation of this program with in ** days. but now there is more than one month there is no can...
Jan 14, 2022 by Sanjeev Beniwal
Byju - 1 Closed
Tablet is not working since * months and i have called so many times to mentor but my problem is not being soved so i dont want to continue with it ...
Jan 12, 2022 by Mufida panarwala
Byju - Misguided and failure of commitment Closed
They gave falls commitment and now not replying even after committed over mail Neither they pick my calls ...
Dec 31, 2021 by Tarun khatri
Byju - Faulty device Closed
Dear Sir/Ma'am, We have taken note of your request and forwarded to concerned department. They will reach out to you shortly regarding the same. Warm Regards, Team BYJU'S --------------- Original Message --------------- From: pra...
Oct 10, 2021 by Pradeep Kharsade
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