Mcaffeine - Payment done but product not received

Mne ek sunscreen order ki thi **/**/**** ko . Sunscreen k sath ek face wash bhi add kia tha mne kuch offer tha app pe ..mera order deliver krne k liye mujhe delivery boy ne call ki ** bje sunday **/**/** ko . Us din m ghr gyi thi to mne delivery boy se pucha k aap kha ho usne bola aapke hostel k bhar khda hu mne unhe bola mera parcel gaurd ko de do to mne uske bad payment kr di . Next day m ghr se ayi to mne gaurd se pucha mera order kha h unhone bola tumhara koi order nhi aya h ..uske bad society ka jo main gate h us pr mne vehicle ki entry check ki us din m caffeine se koi delivery bike ya kuch nhi aya ** bje .mne complain ki m caffeine app k helpline number se vha koi call ka option to h nii whatsapp pe chat k through meri bat hui ...to vo **/**/** se or aj **/**/** h roj AI generated message bhejte h k aapka compensation order within *-* days m deliver ho jayega abhi tk nhi aya h