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Airtel thanks app - Payment done but not received by biller

Swostipriy Mohanty filed complaint against Airtel thanks app on Apr 15, 2023

On **th March i got my electricity bill from my biller and immediately i opened Airtel thanks app and paid my Electricity bill of rupees *** using UPI .I thought bill was paid as amount deducted and Airtel thanks app told payment successful but today after *month i got another bill of this month including arrear from last month which i already paid but biller showing payment not done,i approached Airtel thanks app helpine no but they told all customer care executives are busy and then they send a link to register a complaint and i filled it and after *hrs they closed that request saying that the transaction I'd i provided is not Airtel s so approach any other

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Airtel thanks app

25

Total Complaints

18

Total Resolved

72.00%

Consumer Satisfaction

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