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Airtel thanks app - Auto renewal cancelled yet amount deducted

Harpith Gowda k filed complaint against Airtel thanks app on Jun 28, 2024

I had cancelled auto renewal ** day back yet message came concering to have sufficient amount for pay, I checked and cancelled auto renewal yesterday , but now amount deducted ***rs , I had to call sbi to cancel the auto renewal , airtel customer care is useless , called them * times , they don't address the issue and keep transferring the call , help centre of the airtel xstream app IA also useless they are telling u should have cancelled the auto renewal * days back which they themselves not do even after request now they are telling they will not refund .
Please look into the matter and process the refund

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Airtel thanks app

25

Total Complaints

18

Total Resolved

72.00%

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