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ASTROPAY - Payment debited No Astropay Card received

Ashwinkumar Annasaheb Jadhav filed complaint against ASTROPAY on Sep 27, 2021

I purchase a card of Astro Pay.
My payment is debited twice for one single transection.
Astropay Customer Care agree to pay back me for card or refund the amount.
I ask to give me card of the debited amount.
From that days it's * day today they haven't reply on my mail.

Please find attached there reply to agree to pay my card or refund. Which was debited from my bank account

There financial team agree that twice the payment they received for one transection and they will refund or give me card.

From that day no reply from there side. I mailed them *-* times but no reply from them.

Please help me out from this.
Regards
Ashwinkumar Jadhav
**********

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

ASTROPAY

164

Total Complaints

75

Total Resolved

45.73%

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