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Anand V filed complaint against Symphony Resorts on May 19, 2022
I made a reservation for Symphony Resorts on the *th of April **** for a check-in on the **th of April ****. I canceled my reservation on the *th of April ****. The cancellation policy of the hotel stated that a full refund will be initiated, the cancellation email and the customer support told me the same thing but I was deducted ₹***.** stating that it was for payment gateway charges. I had asked them to provide me with a proper response for which they have failed. They haven't replied to my emails properly, I still haven't got a reply for my last email.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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