Parimatch - parimatch unfairly wrote off my balance and is not processing remaining withdrawa

I am writing to raise a complaint against Parimatch regarding unfair withholding of my funds and improper account handling.

I had a balance in my Parimatch account and requested a withdrawal. After this, I was asked to complete account verification (KYC). I submitted all the required documents honestly and correctly. However, my verification was marked as "failed" without any proper explanation.

After this, Parimatch partially wrote off a portion of my balance citing their internal rules. Despite this, a remaining balance is still visible in my account, and the withdrawal option is available for that amount.

However, whenever I try to withdraw this remaining balance:

The withdrawal request goes into "processing"

After some time, it gets declined without a clear reason

This has happened multiple times.

This behavior is highly unfair and misleading because:

If my account is not eligible due to failed verification, then why is withdrawal option still enabled?

If some balance is still valid, then why is the withdrawal not being processed?

No clear or specific reason is being provided for repeated withdrawal rejections

It appears that Parimatch is intentionally delaying or blocking my withdrawal while keeping my funds stuck in the account.

I request the following resolution:

Immediate processing of my remaining withdrawal amount, OR

A clear written explanation with valid proof if the withdrawal cannot be processed

Refund of my remaining balance without further delay

I also request Voxya to take this matter seriously as it involves unfair financial practices and mental harassment.