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Nilanjana Bhawal filed complaint against Shadowfax Delivery Partner on Jun 15, 2026
AWB: SF**********KR
My parcel was supposed to be delivered by ** th June, ****. The Shadowfax rider contacted me on *th June for the parcel. I was out and so couldn't pick up the phone which ringed for ** sec. Then I called them, but wasn't picked up. Next day, I was not at home again n I missed their call. Through WhatsApp I replied the rest of the days till today that Yes I am available but no reply. I called the rider named Anubhav Dutta (****** *****) and he picked and started talking rudely, had no professionalism and blamed me for not responding and when I asked if I would get the parcel today, he said he can't assure. And till now, no riders pick up the phone. I have the app installed, it always says out for delivery, and it automatically sets to 'please be assured we will attempt the delivery next day'.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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