CITRUS PAYMENT GATEWAY - PAID AMOUNT NOT DEBITED TO UTILITY BILLS

I paid two times to my utility bills purpose on dt.**.**.** and **.**.** respectively through my bank account with Bank of Baroda. My banker information mentioning below for your reference. As per that information please trace the missed amount.
Dear Customer,

Your have made a payment of INR ***.* using Bank Of Baroda Internet Banking Facility towards from your Account XXXXXXXXXXX*** on Nov **, **** at **:**hours. The Transaction ID is ********** DT.**.**.****

BENEFICIARY NAME : CITRUS PAYMENT GATEWAY
REQUEST NUMBER : **********
&
Dear Customer,
Your have made a payment of INR ***.* using Bank Of Baroda Internet Banking Facility towards from your Account XXXXXXXXXXX*** on Dec **, **** at **:**hours. The Transaction ID is **********.

BENEFICIARY NAME : CITRUS PAYMENT GATEWAY
REQUEST NUMBER : **********
Please trace it.
In this regard your co-operation is highly required.
Thanking you