Eassymall - Package not shipped

I ordered a camera cage for my Sony A**** on July ** ****. As of September ** ****, my order has not yet been dispatched. On contacting customer care they had assured me that they would deliver it in a week. After a week, I reminded them of their new commitment and I was met with athe exact same response, word-for-word. They mentioned that the package had already been shipped, but as of now, it still hasn't. Then, I told them that I didn't care, I wanted more information. Finally they said that they wold contact the seller and that was the last I had heard from them. After repeatedly sending them emails, there has been no response. I've even checked my SPAM folder. I understand that lockdown and the border dispute is making business hard, by why the lack of transparency?